Auto Repair & Service · Tekmetric

AI Phone Agent for Tekmetric: Book Shop Appointments, Update Customers – Automatically.

No missed shop call: the AI agent books repair appointments, provides job status updates, and routes urgent calls – directly in Tekmetric, around the clock.

Tekmetric API
24/7 Answering
GDPR
Customer: Frank M.
AI agent answering …
LIVE
„My car won't start – can I come in today or do I need an appointment?"
Tekmetric – Service Order Created ✓
CustomerFrank M.
VehicleVW Golf 2019
IssueWon't start
StatusScheduled
Saved in Tekmetric · SMS sent
24/7
Shop Answering
<60s
Service Order
0
Missed Calls
48h
Go-Live
Tekmetric API
Tekmetric API

The Phone Problem in Auto Repair Shops

Without AI Agent

Calls are missed when technicians are busy.

Appointments entered manually – service advisors overwhelmed.

Job status looked up manually.

Emergencies (breakdowns) recognized too late.

With OverStartup AI Agent

AI answers instantly 24/7.

Appointment automatically created in Tekmetric.

Job status retrieved via API.

Emergency routed immediately.

What the AI Agent Does for Tekmetric

01 · Call Handling

Every Vehicle Request Captured Instantly – No Appointment Lost

The AI agent takes calls around the clock, captures vehicle details, and creates service orders directly in Tekmetric.

Multilingual
DE, EN, TR, AR
Vehicle ID
Captured directly
Emergency Detect
Immediate escalation
Instant Confirm
SMS to customer
Call Log – Live
07:58 🤖 AI Agent: Good morning, Tekmetric Auto Shop. How can I help?
07:58 👤 Customer: I'm Frank Miller – my VW Golf won't start. I'm stuck in a parking lot and can't get to work.
07:59 🤖 AI Agent: No problem. I'll create a service order right away. Your vehicle is a VW Golf – what year?
07:59 👤 Customer: 2019, gasoline.
07:59 🤖 AI Agent: All noted. Thomas B. has time this morning at 9:00 AM. Confirmation coming by SMS.
02 · Tekmetric API Actions

Directly in Tekmetric: Service Orders, Appointments, Customer Data

The agent uses the Tekmetric API for all actions – reading and writing in real time.

Create service order
Retrieve job status
Book appointment
Retrieve customer data
Route emergency
Save note in order
 Tekmetric – Service Order Created ✓🤖 AI created
CustomerFrank M.
VehicleVW Golf 2019
IssueWon't start
DateMon. 9:00 AM
TechnicianThomas B.
StatusScheduled
Created by🤖 AI Agent
SMSConfirmation sent
 Saved in Tekmetric · SMS to customer · Technician notified
03 · Notifications

Customer & Shop Instantly Informed

After every call, customer and shop are automatically notified. The order is saved in Tekmetric.

SMS to Customer
Order confirmed
Shop Alert
New service order
Tekmetric Note
Full call transcript
Email
Order confirmation
SMS → Frank M.

Your service order is confirmed: Mon. 9:00 AM, VW Golf 2019 – won't start, Technician Thomas B. Questions: 089 3355 6677.

Tekmetric Alert → Thomas B.

NEW ORDER: Frank Miller, VW Golf 2019. Won't start. Mon. 9:00 AM. Service order created.

Tekmetric Note

Call 07:58–08:00. Customer: Frank Miller. VW Golf 2019 gasoline. Won't start, stuck in parking lot. Mon. 9:00 AM, Thomas B. scheduled.

Technical Integration

Call
SIP / VoIP
OverStartup AI
NLP · Intent
Tekmetric
REST API
SMS
Confirmation

AI Agent vs. Shop Service Advisor

Feature Service Advisor OverStartup AI
AvailabilityMon–Fri 8am–6pm24/7
AppointmentManual<60 sec automatic
Job statusManualAPI instantly
EmergencyVoicemailInstantly forwarded
Customer lookupOpen fileTekmetric API
Cost€2,000+/monthFixed monthly fee

Launch AI Phone Agent for Tekmetric

Free demo – 30 min, live inside Tekmetric.

 Our AI Phone Platform
Dialo Voice
dialovoice.com · AI Phone by OverStartup

OverStartup integrates Dialo Voice – our own AI phone platform – directly into your software.

Dialo Voice is our next-generation AI phone assistant platform: 30+ languages, sub-600ms response time, 250+ integrations, GDPR-compliant on EU servers. OverStartup configures and connects Dialo Voice to your business software – zero technical effort on your part.

30+
Languages Supported
German, English, Turkish, Russian and more
<600ms
Response Time
Ultra-low latency for natural conversations
250+
Integrations
Connects to leading business software tools
GDPR
EU Compliant
EU server hosting, full data sovereignty
OverStartup fully configures Dialo Voice for your software and team – no technical knowledge required. Go-live in 48 hours.
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