Mental Health & Therapy · SimplePractice

AI Phone Agent for SimplePractice: Book Therapy Sessions, Intake Clients – Automatically.

No missed client call: the AI agent books therapy sessions, intakes new clients, and manages cancellations – directly in SimplePractice, around the clock.

SimplePractice API
24/7 Answering
HIPAA
Client: Anna W.
AI agent answering …
LIVE
„I'm looking for a therapist – I urgently need an initial consultation …"
SimplePractice – Session Booked ✓
ClientAnna W.
SessionInitial consultation
DateThu. 5:00 PM
TherapistDr. Bauer
Saved in SimplePractice · SMS sent
24/7
Client Answering
<45s
Session Booked
0
Missed Calls
48h
Go-Live
REST API
SimplePractice API

The Phone Problem in Therapy Practices

Without AI Agent

Clients call and reach voicemail – initial consultations are delayed.

Appointments scheduled manually – therapists overloaded.

New client intake is tedious.

Cancellations processed late – appointment slots remain empty.

With OverStartup AI Agent

AI answers instantly – also evenings and weekends.

Session automatically entered in SimplePractice.

New client fully intake-processed.

Cancellation processed immediately – slot opened for waitlist.

What the AI Agent Does for SimplePractice

01 · Call Handling

New Clients Safely Onboarded – Even in the Evening or Weekend

The AI agent handles calls sensitively and discreetly, recognizes therapy needs, and books initial sessions directly in SimplePractice.

Multilingual
DE, EN, TR, AR
Client ID
Matched to SimplePractice
Discreet & secure
HIPAA-compliant
Instant Confirm
SMS to client
Call Log – Live
19:42 🤖 AI Agent: Good evening, Dr. Bauer's Practice. How can I help?
19:42 👤 Client: My name is Anna Worth … I've been looking for a therapist for a long time. I don't even know where to start.
19:43 🤖 AI Agent: It's great that you reached out. I'd be happy to help you schedule an initial session with Dr. Bauer.
19:43 👤 Client: Yes, that would be wonderful. I'm flexible in the evenings.
19:43 🤖 AI Agent: I have a slot on Thursday at 5:00 PM reserved for you. You'll receive a confirmation SMS shortly.
02 · SimplePractice API Actions

Directly in SimplePractice: Sessions, Clients, Waitlist

The agent uses the SimplePractice API for all actions – reading and writing in real time.

Book therapy session
Create new client
Check session availability
Process cancellation
Manage waitlist
Note in client profile
SimplePractice – Session Booked ✓🤖 AI created
ClientAnna W.
SessionInitial consultation
DateThu. 5:00 PM
TherapistDr. Bauer
StatusConfirmed
Created by🤖 AI Agent
NoteSeeking talk therapy
SMSSession confirmed
Saved in SimplePractice · SMS to client · Therapist notified
03 · Notifications

Client & Therapist Instantly Informed

After every call, client and therapist are automatically notified. The call is saved as a SimplePractice note.

SMS to Client
Session confirmed
Therapist Alert
New client
SP Note
Full call transcript
Email
Session confirmation
SMS → Anna W.

Your initial session is confirmed: Thu. 5:00 PM, Dr. Bauer. We look forward to meeting you. Questions: 089 2244 5566.

SP Alert → Dr. Bauer

NEW CLIENT: Anna Worth, Thu. 5:00 PM. Initial consultation. Seeking talk therapy, flexible evenings.

SimplePractice Note

Call 19:42–19:44. Client: Anna Worth. New. Seeking therapist, doesn't know where to start. Initial session Thu. 5:00 PM booked.

Technical Integration

Call
SIP · VoIP
OverStartup AI
NLP · Intent
SimplePractice
REST API
SMS
Confirmation

AI Agent vs. Therapy Practice Reception

FeatureReceptionOverStartup AI
AvailabilityMon–Fri 9am–5pm24/7
Session bookingManual< 45 sec automatic
New clientPaper formFully automatic
CancellationVoicemailProcessed immediately
WaitlistManualAutomatic
Cost€1,500+/monthFixed monthly fee

Launch AI Phone Agent for SimplePractice

Free demo – 30 min, live inside SimplePractice.

 Our AI Phone Platform
Dialo Voice
dialovoice.com · AI Phone by OverStartup

OverStartup integrates Dialo Voice – our own AI phone platform – directly into your software.

Dialo Voice is our next-generation AI phone assistant platform: 30+ languages, sub-600ms response time, 250+ integrations, GDPR-compliant on EU servers. OverStartup configures and connects Dialo Voice to your business software – zero technical effort on your part.

30+
Languages Supported
German, English, Turkish, Russian and more
<600ms
Response Time
Ultra-low latency for natural conversations
250+
Integrations
Connects to leading business software tools
GDPR
EU Compliant
EU server hosting, full data sovereignty
OverStartup fully configures Dialo Voice for your software and team – no technical knowledge required. Go-live in 48 hours.
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