AI Phone Agent for ServiceTitan: Handle Emergencies, Book Jobs – Automatically.
No missed emergency call: the AI agent takes service calls, creates jobs directly in ServiceTitan, and sends dispatch notifications immediately – even at midnight.
The Phone Problem in HVAC & Plumbing
Without AI Agent
Emergency calls go to voicemail – customer freezes and calls a competitor.
Job creation takes 15 min manually – critical time is lost.
No automatic dispatch: technician learns of the emergency late.
Customer data must be looked up manually in ServiceTitan.
With OverStartup AI Agent
AI handles emergency immediately – 24/7, including nights and holidays.
Job is created directly in ServiceTitan – in under 60 seconds.
Dispatch notification sent instantly – technician is on the way.
Customer data retrieved via ServiceTitan API – no manual effort.
What the AI Agent Does for ServiceTitan
Every Emergency Call Handled Instantly – Technician Dispatched in Minutes
The AI agent takes calls around the clock, detects priority levels, and creates jobs directly in ServiceTitan.
Directly in ServiceTitan: Jobs, Customers, Dispatch
The agent uses the ServiceTitan REST V2 API for all actions – reading and writing in real time.
Customer & Technician Instantly Informed
After every call, customer and technician are automatically notified. The job is saved in ServiceTitan.
EMERGENCY confirmed: Technician Marco is ~35 min away, Main St. 12. Job #ST-2024-0831. Questions: 089 6677 8899.
EMERGENCY JOB #ST-2024-0831: Peter Hoffman, Main St. 12. Furnace failed, -10°C, children in house. ETA: 35 min. Priority: Emergency.
Call 02:17–02:19. Customer: Peter Hoffman, Main St. 12. Furnace failed. -10°C, children in house. Emergency job created, Marco dispatched (~35 min).
Technical Integration
AI Agent vs. HVAC Dispatcher
| Feature | Dispatcher | OverStartup AI |
|---|---|---|
| Availability | Mon–Fri 8am–6pm | 24/7 |
| Job creation | 15 min manual | < 60 sec automatic |
| Emergency routing | Voicemail | Instantly dispatched |
| Dispatch notification | Manual call | API automatically |
| Customer lookup | Open file | ST V2 API instantly |
| Cost | €2,500+/month | Fixed monthly fee |
Launch AI Phone Agent for ServiceTitan
Free demo – 30 min, live inside ServiceTitan.
OverStartup integrates Dialo Voice – our own AI phone platform – directly into your software.
Dialo Voice is our next-generation AI phone assistant platform: 30+ languages, sub-600ms response time, 250+ integrations, GDPR-compliant on EU servers. OverStartup configures and connects Dialo Voice to your business software – zero technical effort on your part.
Our AI Phone Agents for Other Platforms
OverStartup connects AI phone agents to leading business software – 24/7 call handling, automated actions, no receptionist needed.